ORDERING INFORMATIONPAYMENT INFORMATIONSHIPPING INFORMATIONRETURN & EXCHANGEPRIVACY & TERMSFAQ
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GENERAL FAQ Frequently asked questions
HOW CAN I PLACE AN ORDER FOR AN ITEM ?Please proceed to "How to Order" section.
DO YOU HAVE A PHYSICAL STORE I CAN VISIT ?Yes, we have showroom at Pondok Indah area, South Jakarta.
Please contact our team for the exact location. +62812 1221 1162 / Line ID : @Shopatlilac ARE YOUR PRODUCTS MANUFACTURED IN INDONESIA ?LILAC products are self manufactured in Indonesia,
Where else LILAC itself also provide imported product. CAN I ORDER FROM OVERSEAS ?For temporary we can't accept orders from overseas,
but please contact our team for more information. HOW TO MEASURE THE PRODUCT SIZE ?Click the photo of a product that you desire, we provide the measurement below the photo.
Before buying we suggest you to make sure the size is fit for you. WHAT DO I HAVE TO DO IF I'VE COMPLETED MY PAYMENT BUT HAVEN'T RECEIVED THE PACKAGE AFTER OVER THE ESTIMATED DELIVERY TIME ?Please contact us at +62812 1221 1162 / Line ID : @Shopatlilac
for more assistance. CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SENT ?Unfortunately you can't. Please contact us immediately if something like this occurred.
We will try to assist you as much as we can. |