GENERAL FAQ Frequently asked questions
HOW CAN I PLACE AN ORDER FOR AN ITEM ?
Please proceed to "How to Order" section.
DO YOU HAVE A PHYSICAL STORE I CAN VISIT ?
Yes, we have showroom at Pondok Indah area, South Jakarta.
Please contact our team for the exact location.
+62812 1221 1162 / Line ID : @Shopatlilac
ARE YOUR PRODUCTS MANUFACTURED IN INDONESIA ?
LILAC products are self manufactured in Indonesia,
Where else LILAC itself also provide imported product.
CAN I ORDER FROM OVERSEAS ?
For temporary we can't accept orders from overseas,
but please contact our team for more information.
HOW TO MEASURE THE PRODUCT SIZE ?
Click the photo of a product that you desire, we provide the measurement below the photo.
Before buying we suggest you to make sure the size is fit for you.
WHAT DO I HAVE TO DO IF I'VE COMPLETED MY PAYMENT BUT HAVEN'T RECEIVED THE PACKAGE AFTER OVER THE ESTIMATED DELIVERY TIME ?
Please contact us at +62812 1221 1162 / Line ID : @Shopatlilac
for more assistance.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SENT ?
Unfortunately you can't. Please contact us immediately if something like this occurred.
We will try to assist you as much as we can.